Hard work PT XL Axiata Tbk (XL) to continuously improve the quality of customer service to regain recognition in the form of awards, The Top Ranking Performers in the Contact Center World APAC (Asia Pacific). "The award was obtained from the Contact Center World, a global association for the field players 'contact center' and networking," said Martono, Manager XL Management Service East Region, through a press release.
He explained that the award was received by XL on the Gold Coast, Australia, Friday (22 / 7).
According to him, the jury gave a silver medal for the category of Best Corporate Technology Innovation (In-house solution) upon presentation of the Best Technology Innovation hosted by Cut Noosy XL as the GM Customer Service.
The material presented on technological innovation in order to provide effective solutions to resolve customer complaints.
In addition, Martono added, the same medal XL also achieved for individual categories of Best Contact Center Trainer in the name of Customer Service, Knowledge Management Manager XL, Donalfi, through presentations Trainer In The Sky-Solutions.
"The Top Ranking Performers in The Contact Center World" is an annual global competition organized by Contact Center World, a global association for the perpetrators of the field of contact center and networking.
In the Asia Pacific level competition, XL competes with dozens of other participants from 14 countries, including Japan, China, Australia, New Zealand, Singapore, India and Malaysia.This award complements XL awards this year, also a series of awards for customer service unit, among others, the latter is the Golden Ring Award 2011 Best Customer Service, Service Quality Award 2011 and The Best Contact Center 2011.
In addition, CS XL is also the only customer service in Indonesia from around 100 Call Centers around the world who earned a certificate COPC-2000 (Customer Operations Performance Center) from COPC Inc. is based in Australia.
Sources:Antara
He explained that the award was received by XL on the Gold Coast, Australia, Friday (22 / 7).
According to him, the jury gave a silver medal for the category of Best Corporate Technology Innovation (In-house solution) upon presentation of the Best Technology Innovation hosted by Cut Noosy XL as the GM Customer Service.
The material presented on technological innovation in order to provide effective solutions to resolve customer complaints.
In addition, Martono added, the same medal XL also achieved for individual categories of Best Contact Center Trainer in the name of Customer Service, Knowledge Management Manager XL, Donalfi, through presentations Trainer In The Sky-Solutions.
"The Top Ranking Performers in The Contact Center World" is an annual global competition organized by Contact Center World, a global association for the perpetrators of the field of contact center and networking.
In the Asia Pacific level competition, XL competes with dozens of other participants from 14 countries, including Japan, China, Australia, New Zealand, Singapore, India and Malaysia.This award complements XL awards this year, also a series of awards for customer service unit, among others, the latter is the Golden Ring Award 2011 Best Customer Service, Service Quality Award 2011 and The Best Contact Center 2011.
In addition, CS XL is also the only customer service in Indonesia from around 100 Call Centers around the world who earned a certificate COPC-2000 (Customer Operations Performance Center) from COPC Inc. is based in Australia.
Sources:Antara
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